Privacy policy

Last updated: August 28, 2026

Luxe Realm operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”). Luxe Realm is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing our Services, you acknowledge that you have read and understood this Privacy Policy and the ways in which your information may be collected, used, and disclosed as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person.

Depending on how you interact with our Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact information, including your name, billing address, shipping address, email address, and phone number.

  • Payment and financial information, including payment card details, transaction information, payment method, and payment confirmation. Payment information may be processed by third-party payment providers.

  • Account information, including your username, password, preferences, and settings, where you create an account.

  • Transaction information, including products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your transaction history.

  • Communications, including information you provide when contacting us for customer support or other inquiries.

  • Device information, including information about your device, browser, network connection, IP address, and other identifiers.

  • Usage information, including information about how and when you interact with or navigate our Services.

Sources of Personal Information

We may collect personal information from:

  • You directly, when you create an account, place an order, use our Services, communicate with us, or otherwise provide information.

  • Automatically through our Services, including through cookies and similar technologies.

  • Our service providers, when they provide technology, payment, fulfillment, shipping, customer support, analytics, or other services on our behalf.

  • Our business partners and other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information to:

Provide and Improve Our Services

We may use your information to process and fulfill orders, process payments, arrange shipping, facilitate returns and exchanges, provide customer support, manage accounts, remember preferences, provide product recommendations, improve our Services, and provide you with a customized shopping experience.

Marketing and Advertising

Where permitted by law and in accordance with your preferences, we may use your information to send promotional communications and display advertisements for our products or services.

You may unsubscribe from promotional emails at any time by following the unsubscribe instructions included in those communications.

Security and Fraud Prevention

We may use your information to maintain the security of our Services, authenticate accounts, detect and investigate suspected fraud or other unlawful activity, and protect our customers, business, and Services.

If you create an account, you are responsible for keeping your account credentials confidential.

Communicating With You

We may use your information to respond to inquiries, provide customer support, communicate about your orders, and maintain our business relationship with you.

Legal and Compliance Purposes

We may use your information to comply with applicable laws, respond to valid legal requests, enforce our terms and policies, resolve disputes, and protect our legal rights.

How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business and provide our Services, including:

  • Shopify and service providers, including payment processors, technology providers, analytics providers, customer support providers, cloud-storage providers, fulfillment providers, and shipping providers.

  • Suppliers and fulfillment partners, where necessary to process and fulfill your order, arrange shipment, handle returns, or provide customer support.

  • Business and marketing partners, where permitted by applicable law and subject to applicable privacy choices and opt-out rights.

  • Third parties at your direction or with your consent, such as when you choose to use social-media integrations or other third-party services.

  • Our affiliates or corporate group, where applicable.

  • Legal or business transaction purposes, such as in connection with a merger, acquisition, bankruptcy, legal proceeding, government request, or to protect our rights, users, or Services.

Third parties may process your information in accordance with their own privacy policies.

Relationship With Shopify

Our Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of our Services in order to provide and improve its services.

Information you submit through our Services may be transmitted to and processed by Shopify and third parties, including parties located in countries other than your country of residence.

Shopify may also process certain information in connection with enhanced features and services provided to merchants.

To learn more about how Shopify processes personal information and the privacy rights that may apply to you, please review Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.

Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to operate our website, remember preferences, understand how visitors use our Services, improve functionality, and support advertising and marketing activities.

You may be able to control or disable certain cookies through your browser or device settings. Disabling certain cookies may affect the functionality of our Services.

Third-Party Websites and Links

Our Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a website that we do not control, we recommend reviewing that website’s privacy policy and terms before providing personal information.

We are not responsible for the privacy, security, or practices of third-party websites or platforms.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you believe that a child has provided us with personal information, please contact us using the information provided below so that we can review the situation and, where appropriate, delete the information.

Security and Retention

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no security measure is perfect or completely impenetrable, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary for purposes such as providing our Services, maintaining accounts, processing transactions, complying with legal obligations, resolving disputes, and enforcing our agreements and policies.

Your Privacy Rights and Choices

Depending on where you live and subject to applicable law, you may have rights regarding your personal information, including:

  • Right to access — You may have the right to request access to personal information we hold about you.

  • Right to delete — You may have the right to request deletion of your personal information.

  • Right to correct — You may have the right to request correction of inaccurate personal information.

  • Right to data portability — In certain circumstances, you may have the right to receive a copy of your personal information.

  • Right to opt out of certain marketing or targeted advertising — Depending on your location and applicable law, you may have the right to opt out of certain uses of your information for targeted advertising or similar purposes.

  • Marketing preferences — You may unsubscribe from promotional communications at any time by using the unsubscribe option provided in those communications.

Some rights may be subject to exceptions or limitations under applicable law.

If you request to exercise a privacy right, we may need to verify your identity before processing your request.

UK and European Economic Area Residents

If you reside in the United Kingdom or European Economic Area, you may have additional rights under applicable data protection laws, including the right to object to or restrict certain processing and, where processing is based on consent, the right to withdraw consent.

Withdrawing consent does not affect the lawfulness of processing that occurred before consent was withdrawn.

Complaints

If you have concerns about how we handle your personal information, please contact us using the contact information below.

Depending on where you live, you may also have the right to lodge a complaint with your local data protection or privacy authority.

International Transfers

Your personal information may be transferred, stored, and processed outside the country in which you live.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, legal requirements, or other operational reasons.

When we make changes, we will update the “Last updated” date and post the revised Privacy Policy on our website.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us:

Email: shopify@cytservices.com
Phone: +61 402 200 109
Address: 4 Henderson Road, Edmondson Park NSW 2174, Australia

For purposes of applicable data protection laws, Luxe Realm is the entity responsible for the processing of your personal information, to the extent applicable.