Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
How to Request a Return
To start a return, please contact us at shopify@cytservices.com before sending any item back.
Please do not send any products back without contacting us first. Once we receive your return request, we will review it and provide you with the appropriate return instructions, including the return address and any other information you need to complete your return.
Items sent back without first requesting a return may not be accepted.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item.
Please provide your order number and, where applicable, clear photographs of the item and its packaging so that we can evaluate the issue and determine the appropriate resolution.
Non-Returnable Items
Certain types of items cannot be returned, including perishable goods, custom or personalized products, and personal care goods.
We also do not accept returns for hazardous materials, flammable liquids, or gases.
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Sale Items and Gift Cards
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
If you would like to exchange an item, please contact us first. We will provide instructions based on the item and availability.
European Union 14-Day Cooling-Off Period
If your merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days for any reason and without providing a justification, subject to applicable law.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved or declined.
If your refund is approved, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed. Your bank or credit card company may require additional time to process and post the refund.
If you have not received your approved refund after the applicable processing period, please contact us at shopify@cytservices.com.
Contact Us
If you have any questions about returns or refunds, please contact us at:
Please remember: Do not send any item back until you have contacted us and received return instructions.