Shipping policy

Thank you for shopping with Luxe Realm. This Shipping Policy provides information about how we process and ship orders placed through our store.

Processing Time

Orders are generally processed within 1–3 business days.

Orders placed on weekends or public holidays will generally be processed on the next business day.

Processing times may occasionally be longer due to high order volumes, product availability, supplier or fulfillment delays, or circumstances outside our reasonable control.

Domestic Shipping — Australia

We currently offer the following shipping options for orders delivered within Australia:

  • Standard Shipping — $11.00 AUD

  • Free Standard Shipping — $0.00 AUD, where offered or applicable

  • Express Shipping — $15.00 AUD

Estimated delivery times are generally:

  • Standard Shipping: 3–7 business days

  • Express Shipping: 1–3 business days

Delivery estimates are provided as a guide only and are not guaranteed. Actual delivery times may vary depending on the destination, carrier, order processing, and other circumstances outside our control.

International Shipping

We ship to a range of international destinations, including the United States, United Kingdom, Canada, New Zealand, Singapore, Japan, and other eligible destinations.

Our current international shipping option is:

  • Standard International Shipping — $20.00 AUD

International orders generally arrive within 7–21 business days, depending on the destination.

Please note that international delivery times are estimates only. Customs processing, carrier delays, weather, local delivery conditions, and other circumstances may result in additional delays.

Customs, Duties, and Import Fees

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product or shipping price and are the responsibility of the customer.

Customers are responsible for ensuring that they can legally receive the ordered products in their country and for complying with applicable import requirements.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing available tracking information.

Please allow some time for tracking information to become active after the order has been dispatched.

Incorrect Shipping Information

Please make sure that your shipping address and contact information are accurate before completing your purchase.

If you provide an incorrect or incomplete shipping address, please contact us as soon as possible at shopify@cytservices.com.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once an order has been processed or shipped.

Additional shipping charges may apply where a shipment needs to be re-sent due to incorrect or incomplete information provided by the customer.

Delayed, Lost, or Damaged Shipments

If your order is delayed, appears to be lost, or arrives damaged, please contact us at shopify@cytservices.com so that we can investigate the issue and assist you.

For damaged items, please contact us as soon as possible after delivery and provide photographs of the damaged product and packaging where applicable.

While we cannot guarantee delivery dates, we will work with our shipping or fulfillment partners where appropriate to help resolve delivery issues.

Delivery Delays Beyond Our Control

We are not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, natural disasters, strikes, service interruptions, supplier or fulfillment delays, or other unforeseen circumstances.

Such delays do not automatically qualify an order for a refund. Any applicable refund or replacement will be handled in accordance with our Return & Refund Policy and applicable consumer protection laws.

Contact Us

If you have questions about shipping or your order, please contact us at:

Email: shopify@cytservices.com